Service

I opened my credit card bill in time to pay it. I did a quick review of it and noticed a 600 hour plus charge for a piece of software that I knew I didn’t have. I checked with my wife and she had not ordered either so I contacted the credit card company to have it reversed.

After getting past level I customer service, I was transferred to the fraud department were explain my problem and was told that they have to cancel our cards and replace them. I, of course, agreed and asked them to FedEx replacements to us because we were going to be traveling the following week for the first time in quite some time.

We received the cards the next day. Great service! I was happy to know that we would have our credit cards for the weekend and our trip. I activated mine. My wife did the same. Then I attempted to connect with Apple Pay and my phone relayed that I needed to verify my account. Okay, I called the number and now everything starts to fall apart.

Level I customer service transferred me to the fraud department. Three separate times I was told that I couldn’t be heard even though all day long no one had issues with phone quality. I was asked for my mobile number and provided it. Three times. “Do you have a landline?”

“No, like many people I only have a mobile number. I have a Google voice number but that just connects with the mobile number. I’ve discontinued…