I sat back in my old office watching the interaction between the people who work there. There were about 40 of us at that time. Most of us worked in an open area with partitions between us. The owner, the accounting staff, and a manager sat in offices sheltered from the salespeople.

As I watched the salespeople, I noticed a variety of different things about them. There is one who seemed to rule the roost or at least that’s the way they acted. There were some cantankerous people. A…